FAQ & POLICIES

WHAT IS YOUR RETURN POLICY?

We accept returns for all products you purchase from our store. We understand that sometimes you may need to return an item, so we want to make this process as easy as possible for you. To be eligible for a refund, you must return the items within 14 days of your purchase, and the product needs to be in its original packaging, with tags/labels attached. For trainers, they must be unworn and in the condition we sent them out in. We accept returns via Royal Mail, Evri & UPS. Please note we cannot refund the cost of the return label.

ARE YOUR ITEMS AUTHENTIC?

Yes - we pride ourselves on only selling genuine products. Each item is hand authenticated by our team of experts to ensure that every item is authentic and up to standard.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Our standard delivery time for orders placed before 3pm Monday to Friday is next day delivery. However, please note that certain items may not be eligible for next day delivery due to varying stock availability or shipping restrictions. We advise that you refer to the product description for accurate delivery times and any additional information. If you have any further questions or concerns, please do not hesitate to contact our customer service team. We are always here to help!

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept a variety of payment methods, including debit and credit cards, PayPal, and more. When you proceed to checkout, you will be prompted to select your preferred payment option. If you have any questions or concerns, please do not hesitate to contact our customer service team. We are always happy to assist you!

HOW CAN I GET IN TOUCH?

You can contact us via the 'CONTACT US' section on the menu, or via Instagram. We will aim to respond within 1-2 hours of your message.